Ordering products from FISH is easy! You can call us toll-free on 1-800-Evolving and place your order over the phone, or you can use our simple online ordering system.
To place your order online, find the product, then click the "Order" link. This will place the product in your shopping cart. You can change the number of items if you want, and then go back to browsing the site. If the product comes in various sizes or colors (T-shirts, etc.), remember to specify the size and / or color you want. When you are done adding to the shopping cart, choose "Finalize" on the shopping basket page. Lastly, fill in all the ordering information (follow the instructions on the pages), and as soon as we get your order, we'll start processing it.
About
Paying:
You can pay using your Visa, Discover, American Express, MasterCard, PayPal,
or you can send us a check or money order. If you choose to send a check
or money order, please select "Hold order - I'll send a check" when finalizing
your order. We do NOT accept checks from non-USA customers.
To protect our online customers, we use secure transactions (which are
fully encrypted) for the finalizing stage of your order. If you don't
trust this method, you can select the "Hold order - I'll send a check"
option when you're finalizing the order, then call us at 1~800~386~5846
or 719~570~9887 and give us your card information over the phone.
We apply a "handling charge" of $3.80 to each order. This fee also covers postage charges for small, light orders. Most orders of 1 to 4 emblems, stickers or buttons, delivered within the USA, will only require this fee. But if you include a book, T-shirt, mug or another, heavier item, we need to add an additional shipping cost for that order. For example, T-shirts sizes Small & Medium add $1.98 each to your order's shipping charges. Sizes Large and Extra-Large add $2.32 each, Double Extra-Large and above add $2.49. If you specify faster shipping, or international shipping, these per-item fees will be higher. Full details and ability to change options, are available on the check-out page.
Shipping within the U.S.A.
We normally ship packages via US Post Office, First Class, Priority or
Media service. Small orders that fit into an envelope will be sent this
way, which is cheaper for you, our customer. These shipments usually leave
our office on the first business day after you place the order. You will
get it with 2 to 4. Add 1 or 2 days if you live in Texa, Alabama, or a
neighboring state.
Shipments that contain only books are normally sent via "Media Mail".
It's much cheaper, but the package(s) will take around 10 working days
to arrive. If you specify Priority mail when ordering, your shipment
will arrive 1 or 2 days earlier. We can ship via Express Mail for delivery
the next day, but you MUST call us at 1~800~386~5846 and talk with a real
live person to arrange this service. Various other shipping options are
listed on our checkout page. Different services cost different amounts.
We base our shipping charges on the actual cost to ship the items. Heavy T-shirts cost more than small, light ones. Emblems, buttons and stickers are so light they aren't added into the shipping cost passed on to you. Ceramic mugs cost lots. Small, delicate jewelry is light, but it sometimes requires a box to protect it. All of these factor are considered when we estimate shipping. If you feel the estimate from our shopping cart is too high, note that on your order and we'll recompute it and issue a credit if it seems appropriate.
Another thing you can specify is an alternate shipping address. We do
need your billing address, but if your purchase is a gift, we're happy
to send it directly to this alternate shipping address. We'll even write
a card if you tell us to in the shipping instructions field when you finalize
your order. If you don't specify an alternate address, the package will
be sent directly to your billing address.
INTERNATIONAL SHIPPING Customers need to understand that an additional shipping charge MIGHT be charged to them once the order is shipped. This additional charge covers overseas postage costs, which may be fairly expensive depending on weight and location. At the time you place the order, we do our best to assess the true cost, and add that amount to your bill. If we are wrong, we will either issue a credit, or place an additional charge. As we get better at guessing international costs, these extra charges are getting rarer.
Each customer should select the shipping catalog that best fits their situation. "Asia Pacific" should be clicked if we are shipping to that area. If you do not select the proper catalog, we might have to re-calculate the order and increase the cost to you.
If you haven't received the order in ten days, e-mail order105@EvolveFISH. com or call us at 1-800-Evolving.
Current Delivery Times ( After order leaves our door ):
September 2010....Canada............................. 7 - 25 days
September 2010..... England ........................... 15 days
September 2010..... Australia ......................... 18 days
September 2010..... Texas, Alabama, Louisiana ......... 3 - 7 days
September 2010.... Midwest............................ 3 - 5 days
September 2010.... California........................... 2 - 4 days
About returning products
We can only exchange or refund products returned to us in their original condition. Our 'Made-to-Order' t-shirts, any sweaty, faded, worn t-shirts or damaged items cannot be refunded. We are a small cottage industry operating on very tight margins and cannot re-sell any used or damaged products as new.
If you got the wrong item, please email us. We'll usually send off the proper item immediately. If you ordered the wrong size shirt, or just don't like the item you recieved, email us. We'll probably send out the size you need, or another item, or maybe even issue a credit to you. We don't want you to get stuck with something you don't like. Let us know.!!
Here are some recent comments from our customers about our shipping practices.
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Hi,
I received my order today, Nov 18th- so it took four days.
Tks again,
Ellie R......
ps- I love the website!
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I got it yesterday. (11/18). Everything looks goods.
Thanks for being so prompt.
Bill
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Hi,
You asked for an e-mail when my shipment arrived.
Well, it arrived today, 11/15.
Excellent service. Love your products - glad you've made them available.
Jennifer D.....
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Today is Tuesday, May 1st. My shipment arrived today!
Gads, you guys are the greatest!
Kathy O.